But First We Communicate?

a communications handbook for adults and teens

Table of Contents

1. Become self-aware!
   . . . communication starts with the self

2. Take responsibility for your words and actions
   . . . speak from an "I" point of view

3. Two ears, one mouth, guess what?
   . . . listen more than you speak

4. Make yourself clear
   . . . clarify and paraphrase

5. Find your compassion
   . . . and the key to people's hearts

6. Keep your agreements
   . . . and build trust and honesty

7. Resolve conflicts successfully
   . . . by doing all of the above

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